Reputation Built on Customer Service

Thursday, April 28, 2016

Reputation Built on Customer Service

 

Last week I wrote about our obtaining a Motor Home for Simple Builds Onsite training and consulting.

It started with a deposit and plans to fly out to Omaha, NE. Hopefully that was the last time I have to fly, at least domestically. I really dislike both airports and flying.

As someone in the industry, I say service is the cornerstone to every successful business. I truly believe this. My experience this time around can show some comparisons to Custom home building.

The MH I’m purchasing is used and I was fully prepared to be responsible for shaking out the bugs due to its age and affordable price. Like a home buyer I am extremely excited about taking ownership and be gone. But, like a quality builder they ran a full punch list on the entire functionality of the unit and would not release the unit until they felt it was in a condition they could stand by. Nothing like the used car dealers I’ve dealt with in the city over the years where its, buyer beware. Yes, an inconvenience but, I prefer to spend a few extra days in a hotel then to be broke down on the road with the multitude of expenses that come with operating a non-prepared MH.

Reputation for building and delivering a quality home or a used motor home. It was the dedication to the customer which came before all else. I have had to wait but, the reputation of the dealership came first and I not only understand this but, respect their decision.

Thanks LeachRV, your customer service is responsible for your positive reputation.

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