Warranties and Warranty Claims

Monday, May 09, 2016

Warranties and Tracking Warranty Claims

 

Where many builders offer various warranties on a new home, it’s the tracking and dispatching of the repair which is most important to the home owner. If this is a first home for this individual or family, ownership can overwhelm them. And it’s the handling and response of a warranty claim or issue that can help create another positive marketing ad for your firm and reputation.

Odd how this seems to go, create a positive result and they remember you for a day. Create a negative result and they will never forget you.

In order to create the positive result you will require the ability to assist the home owner is every way to relay the issue. Allowing them more than a brief text explanation, give them the capacity to display images that go beyond what words can explain. Then make it easy to assign a vendor or team member and relay all information provided by the home owner along with your details on how you want them to proceed.

It really doesn’t take much to look like a star. Providing more than a quality home, offering the confidence that the builder is standing behind it……….Priceless!

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